PRIVACY NOTICE –SALES, MARKETING & COMMUNICATIONS

This privacy notice tells you about the information we collect from you when you interact with our website or during your stay in our hotels. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, why and how we use your data, and the rights you have over your data.

Who are we?

bluegr Hotels & Resorts is a private family-owned hotel & tourism company that was envisioned and founded by its CEO Gina Mamidakis. The company’s aim was to elevate luxury holidays to a whole new level of indulgence by introducing an experience breakthrough for 4 star and 5 star hotels in Greece supported by the 3 pillars of quality tourism: exceptional service, hospitality excellence and breath-taking locations.

TEIM BLUEGR SA is based in Agios Nikolaos Crete, Akti Ilia Sotirchou. Zip: 72100, VAT: 094014077, Tax office Agiou Nikolaou. Our Athens office is in Heraklion at Peukon 107 street Zip:14122

You can contact us by post at the above addresses, by e-mail at dataprotection@bluegr.com or by telephone at +30 (2810) 22-345 (GR) or +30 (215) 5007700

What personal data do we collect?

From the time of the booking until the time of check out bluegr is collecting data to make your stay memorable. We collect the below list of data:

Full name, birthdate, passport ID, nationality, email address, home address, credit card number, cc expiration date, ccv code, telephone number, device id, reply of the guest satisfaction survey and preferences survey. Also, any food allergies that was communicated with our staff during stay.

Also by entering our website a small piece of information sent by a web server to your web browser, which enables the server to collect information from your browser.

We collect first Party Cookies that is set by the domain, such as the computer you are using to access the internet, or the specific website that you have visited. We use the two main types of cookies, persistent and session cookies. A persistent cookie remains on your device after you have visited our website. These cookies will help us identify you as a unique visitor to our website by storing a randomly generated number. A session cookie is temporary and only exists for the period you access the website for (or until the browser is closed after visiting our website). This particular type of cookie assists us by helping our website remember your selections and choices whilst visiting our website and therefore avoids you having to re-enter information. This type of cookie does not contain personal information and cannot be used to identify you.

We also use Third-party cookies which are code parts set by a website different than the website you are currently browsing. This involves the transmission of cookies from third parties. Management of information collected from “third parties” is governed by the relative information notices to which we ask you to refer. For analysis and monitoring purposes, we use cookies from third party service providers like Google Analytics, Google AdWords, Facebook, who retain and access the information on our websites and provide useful statistics without collecting or monitoring personal information and data of a user.

Why do we collect this information?

We will use your information, with your consent, to send you updates that are tailored to your needs. As well as to make your stay better and easier. If you do not consent to our use of your information, we will not be able to send you this information.

We use the information to serve your stay in the bellow ways:

Billing and payment: Full name, credit card number, cc expiration date, ccv code

Hotel operations: allergies, reply of the guest satisfaction survey and preferences survey.

Marketing & Communications: Full name, birthdate, email address, reply of the guest satisfaction survey and preferences survey.

What do we do with your information?

We handle your data with care and respect. Our systems are in Greece, information provided to TEIM BLUEGR SA will be stored in Greece. We will not share your information with third parties. If you do not consent to continue to receive future communications, your information that we presently hold will be stored in our database. We will not use the information to make any automated decisions that might affect you.

How long do we keep your information?

If you have given consent, we will continue to use your information to send you further communications until you unsubscribe. In order to ensure the accuracy of our records, we may keep your information in our database unless you ask us to erase it. In any event, we will not use that information to send marketing communications to EU residents in the absence of consent or another accepted legal basis. You can learn more about the GDPR regulation on their website here.

Your rights over your information:

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information—the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing, writing or telephoning us using the contact details above.

Your right to complain

If you are a resident of the EU and have a complaint about our use of your information, you can contact the Information Commissioner’s Office via its website at https://ico.org.uk/concerns/